Frequently Asked Question

  1. What do I need to bring to class?
    1. Socks are required for grown ups and their littles as a standard practice to reduce the transfer of dirt, germs, and bacteria, promoting a healthier environment for all visitors.
    2. Signed waivers are required for all attendees and can be signed prior to or at class here
    3. Baby Massage only – please bring a swaddle to lay your little on!
  2. What’s included with a class pass?
    1. Class registration includes 30 minutes of open play before and after scheduled class time for exploration and social interaction. For instance, if you sign up for a 9AM class, doors open at 8:30AM for check-in and open play. Class ends at 9:30AM, followed by open play until the next class starts at 10AM.
  3. Can two grown ups come to class with the little one?
    1. Certainly! You’re more than welcome to bring two adults to class. That’s why we call it a Family Pass! We believe in the significance of developmental relationships in a child’s life and the positive effects they bring. Should you wish to bring more than two adults, please reach out to us via phone or email so we can ensure the class remains comfortable and spacious for everyone.
  4. What happens if I miss a class after registering?
    1. If you don’t attend the class or don’t cancel within 24 hours of its start time, a No Show or Late Cancel Fee of $10 will be applied. To avoid this fee, please cancel your class through your account or by contacting us at least 4 hours before the scheduled start time.
  5. Are you hiring?
    1. We’re always on the lookout for fantastic teachers and staff to join our team! If you’re interested in a role at The Happy Place, we’d love to hear from you. Just shoot us an email with your resume and cover letter. 
  6. I have multiple children. Can they attend the same class?
    1. Absolutely! Please check the recommended age groups when you bring them. I come from a family of 5! Could you imagine my mom having to pay for each of us to take the same class!? Signing up for a class means you are signing up for your family and their siblings. Just give us a heads up on how many, hwo (and ages), we should expect for that class. We hope this blesses families of multiples! 
  7. I am a caretaker/nanny of littles from multiple families, can they attend the same class?
    1. In this case, each family group should purchase the slot for their own family members, and if there is just one grown up accompanying multiple littles from different families, that is OK!
  8. Do you take walk ins?
    1. Reservations are recommended, but you are always welcome to drop by and see if class is in session! 

Policies

SOCKS AND SHOES 

  • Shoes must be removed inside and socks must be worn by all over 12 months old. If you forget socks, we offer some available for purchase.

LATE CANCELLATIONS AND NO-SHOWS

A $10 late cancellation or no-show fee, in addition to the class cost, applies if a class reservation is canceled within 24 hours of the start time or if the attendee fails to attend. For extenuating circumstances, please contact us at thehappyplacerm@gmail.com. This policy applies to all registrants, irrespective of single, multiple, or unlimited class usage.

UNLIMITED CLASS FAMILY PASS

The Happy Place does not assume responsibility for monitoring accounts to identify inadvertent sign-ups for multiple unlimited packages. We advise customers to monitor their accounts and bank statements diligently. If any discrepancies arise, promptly notify us via email, as it is never our intention to bill for unauthorized passes. For assistance with membership cancellation, please see below or contact ThehappyplaceRM@gmail.com. Kindly note that our response may take a few days, but the date of your email will be honored.

REFUNDS

  • Unlimited Class Family Passes: package payments are non-refundable
  • Gift cards – We do not offer full or partial refunds for any gift cards.
  • Retail: Refunds are available for unworn retail items with attached tags if returned within 7 days.

CLASS RESERVATION CANCELLATION PROCEDURE

Clients can cancel class reservations through the scheduling confirmation email they receive upon booking. How to cancel a class reservation in Acuity:

  • Open the Confirmation Email:
    • Clients should locate the confirmation email they received when they booked the class in Acuity Scheduling.
  • Find the Appointment Details:
    • Within the confirmation email, there should be a section containing details about the booked class, including the date, time, and any instructions or links.
  • Click on the Manage Appointment Link:
    • Clients should look for a link in the confirmation email that says something like “Manage Appointment” or “View Appointment Details.” This link will direct them to a page where they can make changes to their booking.
  • Access the Appointment Details Page:
    • Clicking on the “Manage Appointment” link will take clients to a secure webpage where they can view and manage their appointment details.
  • Cancel the Appointment:
    • On the appointment details page, clients should look for an option to cancel the appointment. This option is typically labeled as “Cancel Appointment” or something similar.
  • Confirm the Cancellation:
    • After selecting the cancel appointment option, clients may be asked to confirm their decision to cancel. They may need to provide a reason for the cancellation.
  • Receive Confirmation:
    • Once the cancellation is processed, clients should receive a confirmation email notifying them that their class reservation has been canceled successfully.

HEALTH POLICIES

  • Sick Individuals: Please refrain from attending if sick. Notify us via email to waive late cancellation fees due to illness. Failure to provide notice for a class absence, even due to illness, incurs a $10 no-show fee.
  • Parents of Infants: Consult your pediatrician regarding readiness for classes.
  • Risks: Keeping the Happy Place clean, safe, and enjoyable for children to use is our top priority. However, by participating in any class or activity at The Happy Place, you acknowledge the contagious nature of illnesses (e.g. COVID-19, RSV, flu, common cold), and voluntarily assume the risk that your child(ren) and you may be exposed to or infected while participating in a class or event. You understand that The Happy Place cannot be held liable for any exposure to illness. By entering The Happy Place, you agree to each statement above and release The Happy Place from any and all liability for unintentional exposure or harm due to illness.

PHOTO RELEASE

  • Attendance at Happy Place events implies consent to photography and videography for marketing purposes. Notify staff if you do not wish to have your family’s media captured. These photos and videos may appear on social media, website, or other marketing use by The Happy Place. 

ALLERGEN POLICY

  • Upon arriving at The Happy Place, please inform a staff member if your child has any allergies. This allows us to make every effort to establish the safest environment for your family. However, it remains your family’s responsibility to take necessary precautions to ensure your child’s safety.


WAIVER POLICY
Signed waivers are required for all attendees and can be signed prior to or at class here

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